FAQs

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Why have I not received my item(s)?

Shipping may take anywhere between 3-5 days in Continental United States or even longer, depending on your location.

** Due to high demand there is an extended waiting period for orders of an additional 10 working days ** 

If you order multiple items, they may come separate to ensure quicker delivery.  

We do not ship to PO Boxes

Sometimes it can take longer due to customs, we can not give any timescales for this.

Order processing

Shipping - Order processing takes 1-2 working days. We process orders as soon as the orders are confirmed. 

These are the days it takes your order to be processed ready for shipping.

Who delivers my item(s)?

Your items are delivered by our fulfillment center and will usually reach you via carriers like Fedex, UPS or DHL servicing in your location; tracking number will be provided for your convenience after your purchase.

What time are deliveries usually made?

Items are delivered depending on the carrier's  delivery schedule and are usually during business hours.

What happens if no one is at home?

Not to worry, the packages will require signature confirmation; there will be multiple attempts to deliver your item. In the case you need an arrangement, you can call the carrier with your tracking number to arrange a delivery or pick up of your package.

Customer Reviews

  • "Great for rolling through festivals and concerts. Folded it up at the gate, no fuss at all."
    Tommy G. Johnson
    – Nashville, TN
  • "Elegant design meets function. Got compliments at church and the grocery store!"
    Eleanor B. White
    – Charleston, SC
  • "Light enough for my daughter to lift into the trunk. Maneuvers perfectly in mall parking lots and beach walkways."
    Paula H. Griffin
    – San Diego, CA
  • "It even fits in the narrow elevator of my apartment building. I use it daily on my commute to the park."
    Angela M. Scott
    – Chicago, IL
  • "Arrived well-packed, assembly was a breeze. I ride it along the Charles River paths."
    Lori N. Simmons
    – Boston, MA
  • "My husband loves the remote control. It’s his favorite gadget besides the TV remote!"
    Catherine J. Owens
    – Pittsburgh, PA
  • "Works well even in colder temps. I was surprised how smoothly it moves over icy patches."
    Teresa G. Foster
    – Anchorage, AK
  • "Lights up like a champ at night. Great visibility when I roll down the strip."
    Emily D. Ray
    – Las Vegas, NV
  • "The suspension is impressive. Rides smooth even on older sidewalks."
    Nathan B. Adams
    – Minneapolis, MN
  • "Back support is excellent. Doesn’t feel like a cheap frame at all."
    Carolyn E. Bryant
    – Philadelphia, PA